ANZ is putting in place what it calls an “enterprise AI control plane” to govern its growing use of AI, chief executive Nuno Matos said at the bank’s full-year results presentation, iTnews reports.
What it does
Matos said ANZ already has controls including multiple AI gateways and a governance council. The control plane builds on those, he said, giving visibility and technical control across users, models, agents, tools, costs and platforms, along with traceability of decisions.
As the bank uses more AI agents, Matos said, “humans must remain in control”. The system will set defined limits on what agents can do and stop activity that goes outside them.
ANZ hasn’t publicly said what software the control plane is built on or whether outside firms helped build it. iTnews reports Telstra has set up a similar structure.
Where ANZ is using AI
In a blog post, group CIO Donald Patra pointed to three areas:
- Bankers: AI-generated customer summaries in its CRM for business and private bankers.
- Engineers: AI coding tools that Patra says have doubled capacity to deliver code on one front-end program.
- Contact centre: transcription, call summaries, note-taking and smarter routing.
The bank is also setting up an AI Academy to lift staff skills. The productivity claims are ANZ’s own and haven’t been independently checked.
Big bank AI race
ANZ is the third major bank in a little over a week to highlight AI at its results, after Westpac put a dollar figure on AI savings and NAB unveiled an Anthropic-based assistant for staff. Matos described ANZ’s approach as “deliberately targeted” rather than AI everywhere.
ANZ reported a cash profit of $7.59 billion for the year to 30 September, up 31%.
